Something not working, or a question about the app? Here's how to reach us.
Some Android phones (Xiaomi, Oppo, Vivo especially) aggressively stop apps running in the background to save battery, which can silently block notifications — this affects WhatsApp and Gmail too, not just this app. If a family member isn't getting your check-ins, ask them to open I'm Home and follow the on-screen prompt to allow it to run in the background — it's a two-tap fix on their phone.
Settings → Delete my account, inside the app — or use the web deletion page, no install needed. Immediate, and cannot be undone. See the Privacy Policy for exactly what that removes.
Email us at the address above with what happened and, if you can, your phone's make and model — that's usually the fastest way to a fix.